[RBX8][Dedicated Servers] - Rack R822R10 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 25/02/2026 13:29 UTC
End time : 25/02/2026 20:20 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 25, 2026 - 20:28 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 25, 2026 - 15:57 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R822R10.

Here are some supplementary details :

Start time : 25/02/2026 13:29 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the vRack and public network.
Customers Impact : Some customers are temporarily unable to access their servers via vRack and public network located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 25, 2026 - 15:05 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R822R10.

Here are some supplementary details :

Start time : 25/02/2026 13:29 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the vRack and public network.
Customers Impact : Some customers are temporarily unable to access their servers via vRack and public network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 25, 2026 - 13:45 UTC

This incident affected: Dedicated Servers || Network (RBX).