We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 17/08/2026 09:31 UTC End time : 18/08/2026 11:33 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 18, 2026 - 11:34 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Ongoing Actions : The incident has been identified, and our teams are fully mobilised to restore service as quickly as possible.
As part of this incident, some servers in rack S333A01 may temporarily experience loss of access to the public network and/or the IPMI service.
Our teams are actively working to resolve the issue and minimise any impact to your services. We will keep you informed as soon as further information becomes available.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 18, 2026 - 04:02 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some servers in rack S333A01 may temporarily lose access to the public network or the IPMI service. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 18, 2026 - 00:03 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack S333A01.
Here are some supplementary details :
Start time : 17/08/2026 09:31 UTC Impacted Service(s) : Some servers in the rack S333A01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 17, 2026 - 10:32 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SBG).