Start time : 19/11/2024 22:09 UTC End time : 20/11/2024 01:25 UTC Root cause : It was due to an update on a software. We have reverted to an earlier version.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 20, 2024 - 15:17 UTC
Monitoring
We are pleased to inform you that the issue impacting your service has been resolved since 20/11/2024 01:25 UTC. Thank you for your patience as our technical teams worked to find a solution. We will continue to monitor the situation to ensure that everything stays running smoothly.
Posted Nov 20, 2024 - 01:45 UTC
Update
We are currently investigating the issue and our technical team is working assiduously to implement a solution. We will provide an update as soon as we have made sufficient progress.
Posted Nov 20, 2024 - 01:00 UTC
Update
The issue is still under investigation, and our technical teams are working to implement a solution. We will provide an update as soon as we have made progress.
Posted Nov 20, 2024 - 00:28 UTC
Investigating
An incident is in progress on our baremetal offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 19/11/2024 22:09 UTC Service impact : We regret to inform you that customers may currently experience a degradation in the performance of order servers. Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.