[GRA2][Dedicated Servers] - Racks G211B01 -> G211B19 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.

Start time : 25/12/2025 04:30 UTC
End time : 25/12/2025 04:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 25, 2025 - 04:53 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :

Start time : 25/12/2025 04:30 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access and use their servers located in racks G211B01 to G211B19 through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 25, 2025 - 04:44 UTC

This incident affected: Dedicated Servers || Network (GRA).