We would like to inform you that the incident on the rack R716B15 our Dedicated Servers in RBX7, have been resolved.
Start Time : 09/01/2025 23:15 UTC End Time : 09/01/2025 23:29 UTC Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : The incident was caused by a malfunction in network equipment.
We thank you for your understanding and patience throughout this incident.
Posted Jan 10, 2025 - 00:38 UTC
Identified
The issue has been identified and a fix is being implemented. We remind you that the following impact is still present :
Service impact : All servers in the rack R716B15 are no longer responding. Root cause : The incident was caused by a malfunction in network equipment
Ongoing actions : Our teams are working to fix the issue.
Posted Jan 09, 2025 - 23:42 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 09/01/2025 23:15 UTC Service impact : All servers in the rack R716B15 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 09, 2025 - 23:33 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).