[SBG3][Dedicated Servers] - Rack S326B09 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack S326B09 has now been resolved.

Here is detail for this incident :
Start time : 09/01/2026 16:37 UTC
End time : 09/01/2026 18:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jan 09, 2026 - 18:47 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack S326B09.

Here is detail for this incident :
Start time : 09/01/2026 16:37 UTC
Impacted Service(s) : All servers in the rack S326B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 09, 2026 - 16:49 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).