[GRA4][Dedicated Servers] - Rack GRA0401C01C

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack GRA0401C01C has now been resolved.

Here is detail for this incident :
Start time : 11/05/2025 10:41 UTC
End time : 11/05/2025 11:42 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted May 11, 2025 - 11:50 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer in the rack GRA0401C01C.

Here are some supplementary details :
Start time : 11/05/2025 10:41 UTC
Impacted Service(s) : All servers in the rack GRA0401C01C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 11, 2025 - 10:56 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).