We would like to inform you that the incident on the rack L102B01 has now been resolved.
Here is detail for this incident : Start time : 07/12/2025 05:33 UTC End time : 07/12/2025 10:48 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Dec 07, 2025 - 10:49 UTC
Update
Please find below an update on the situation:
Update : We are still replacing the electrical equipment in rack L102B01. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 07, 2025 - 08:46 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering in the rack L102B01.
Here is detail for this incident : Start time : 07/12/2025 05:33 UTC Impacted Service(s) : All servers in the rack L102B01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 07, 2025 - 05:48 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).