Start time : 17/09/2023 01:46 UTC End time : 17/09/2023 05:24 UTC Root cause : Electrical issue Our technical teams resolved the issue. All impacted services are now operational.
Posted Sep 17, 2023 - 05:33 UTC
Investigating
Start time : 17/09/2023 05:16 UTC Service impact : Servers in the rack G131A04 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Sep 17, 2023 - 05:19 UTC
Monitoring
Start time : 17/09/2023 01:46 UTC Service impact : Servers were unreachable in rack G131A04 fo twice, once at 01:46 UTC - 01:52 UTC and at 03:11 UTC - 03:14 UTC. All servers are reachable since 03:14 UTC. Root cause : Under investigation. Ongoing actions : We are keeping this incident under monitoring while investigating on the cause.
Posted Sep 17, 2023 - 03:53 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).