We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.
Here is detail for this incident : Start time : 27/06/2025 14:38 UTC End time : 27/06/2025 21:00 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 27, 2025 - 23:40 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our team needs to do an equipment replacement to fix the issue.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 27, 2025 - 19:58 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 27, 2025 - 18:52 UTC
Investigating
We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.
Here is detail for this incident : Start time : 27/06/2025 14:38 UTC Impacted Service(s) : Some servers in the racks W17A05 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 27, 2025 - 16:58 UTC
This incident affected: Dedicated Servers || Global Infrastructure (WAW).