We are pleased to inform you that the incident affecting our Dedicated Servers offering in room G124 has been resolved.
Start time : 07/07/2026 08:42 UTC End time : 08/07/2026 09:22 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 08, 2026 - 09:28 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the servers are no longer impacted by this incident. Ongoing Actions : Our teams are currently working on the last impacted servers in room G124.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 08, 2026 - 06:28 UTC
Update
Ongoing Actions : Our teams remain fully mobilized to restore full service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2026 - 16:49 UTC
Update
Please find an update of this incident below:
Update: Some servers in the room G124 are progressively becoming operational again. Customers may still experience temporary availability issues during the recovery phase. Ongoing Actions : Our teams are actively working to restore full service as quickly as possible and are closely monitoring system stability.
We will keep you updated on the progress and final resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2026 - 12:11 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific room G124.
Here are some supplementary details :
Start time : 07/07/2026 08:42 UTC Impacted Service(s) : Some servers in room G124 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located in the specified room. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2026 - 09:59 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the room G124.
Here are some supplementary details :
Start time : 07/07/2026 08:42 UTC Impacted Service(s) : Some servers in room G124 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located in the specified room. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2026 - 09:20 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).