We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 21/11/2025 07:47 UTC End time : 21/11/2025 11:08 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 21, 2025 - 11:28 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack T01C62.
Here are some supplementary details :
Start time : 21/11/2025 07:47 UTC Impacted Service(s) : Some servers in the rack T01C62 are temporarily unavailable. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Nov 21, 2025 - 08:18 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack T01C62.
Here are some supplementary details :
Start time : 21/11/2025 07:47 UTC Impacted Service(s) : Some servers in the rack T01C62 are temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 21, 2025 - 07:54 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).