We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 02/08/2026 10:34 UTC End time : 02/08/2026 12:21 UTC Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 02, 2026 - 12:22 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G108A05 G108A06 G108A07.
Here are some supplementary details :
Start time : 02/08/2026 10:34 UTC Impacted Service(s) : A significant number of servers in racks G108A05 and G108A06 are operational. All servers in rack G108A07 are also operational. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 02, 2026 - 11:01 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks G108A05 G108A06 G108A07.
Here are some supplementary details :
Start time : 02/08/2026 10:34 UTC Impacted Service(s) : All servers in the racks G108A05 G108A06 G108A07 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 02, 2026 - 10:44 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).