We would like to inform you that the incident on our Dedicated Servers offer in BHS8 in the specific racks BHS0812A05B and BHS0812A05C has now been resolved.
Here is detail for this incident : Start time : 27/04/2025 05:57 UTC End time : 27/04/2025 10:09 UTC
We thank you for your understanding and patience throughout this incident.
Posted Apr 27, 2025 - 10:37 UTC
Update
We would like to update you on the current incident.
Our teams are working tirelessly to resolve this incident once and for all.
We'll be sure to update these pages as soon as we have new information to share.
Posted Apr 27, 2025 - 09:47 UTC
Update
Impacted Service(s) : Public Network is operational in the rack BHS0812A05C since 07h36 UTC . Customers Impact : Customers can access now their Public Network in this rack BHS0812A05C since 07h36 UTC .
Posted Apr 27, 2025 - 07:36 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 27, 2025 - 07:33 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 27, 2025 - 07:33 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 27, 2025 - 07:31 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Apr 27, 2025 - 07:30 UTC
Update
New impacted service(s) : Public Network is unreachable in the rack BHS0812A05C. New customers Impact : Customers cannot access their Public Network in the rack BHS0812A05C too.
Posted Apr 27, 2025 - 06:43 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the specific rack BHS0812A05B.
Here are some supplementary details : Start time : 27/04/2025 05:57 UTC Impacted Service(s) : Public Network is unreachable. Customers Impact : Customers cannot access their Public Network in this rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 27, 2025 - 06:13 UTC
Investigating
We are currently experiencing an event affecting our Dedicaded Servers in the specific rack BHS0812A05B. Start time : 27/04/2025 05:57 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 27, 2025 - 06:07 UTC
This incident affected: Dedicated Servers || Network (BHS).