[RBX][Storage and Backups] - Backup Storage incident notification

Incident Report for Bare Metal Cloud

Resolved

This incident has been resolved.

Posted Jun 03, 2025 - 16:47 UTC

Update

We would like to inform you that the incident on our Storage and Backups offer has now been resolved.

Here is detail for this incident :
Start time : 03/06/2025 12:16 UTC
End time : 03/06/2025 14:33 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 03, 2025 - 16:47 UTC

Identified

We have determined the origin of the incident affecting our Storage and Backups offer on RBX.

Here are some supplementary details :
Start time : 03/06/2025 12:16 UTC
Impacted Service(s) : Some Backup Storage on RBX are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified zone.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 03, 2025 - 13:43 UTC

This incident affected: Storage and Backups || Backup Storage (RBX).