Start Time : 04/01/2025 22:47 UTC End Time : 05/01/2025 00:18 UTC Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : This incident was caused by a network equipment issue. All server have been operational since 05/01/2025 00:18 UTC
We thank you for your understanding and patience throughout this incident
Posted Jan 05, 2025 - 00:20 UTC
Identified
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 04/01/2025 22:47 UTC Service impact : Public network are temporarily unavailable on servers in rack T02B34. Root cause : This incident is caused by a network equipment issue.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 05, 2025 - 00:09 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 04/01/2025 22:47 UTC Service impact : Public network are temporarily unavailable on servers in rack T02B34. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 04, 2025 - 22:58 UTC
This incident affected: Dedicated Servers || Network (BHS).