[RBX6][Bare Metal Cloud] - Racks 46E17/18/19 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Bare Metal Cloud offer in racks 46E17/18/19, have been resolved
Start Time : 17/02/2025 10:45 UTC
End Time : 17/02/2025 15:56 UTC
Root cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident

Posted Feb 17, 2025 - 16:12 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 17, 2025 - 12:01 UTC

Identified

We have identified the origin of the incident affecting our Bare Metal Cloud offer in racks 46E17/18/19.

Here is detail for this incident :
Start time : 17/02/2025 10:45 UTC
Customers Impact : All servers in the racks 46E17/18/19 are no longer responding
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 17, 2025 - 11:00 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).