We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 26/12/2025 23:51 UTC End time : 27/12/2025 00:13 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 27, 2025 - 00:14 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R804R01, R804R02 and R804R03.
Here are some supplementary details :
Start time : 26/12/2025 23:51 UTC Impacted Service(s) : Some servers in the rack R804R01, R804R02 and R804R03 are temporarily unavailable. Customers Impact : Some Customers are temporarily unable to access their servers on the specified rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Dec 27, 2025 - 00:00 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).