[LIM3][Dedicated Servers] - Rack LIM0303A01C Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.

Start time : 27/02/2026 12:33 UTC
End time : 27/02/2026 13:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 27, 2026 - 14:06 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack LIM0303A01C.

Here are some supplementary details :

Start time : 27/02/2026 12:33 UTC
Impacted Service(s) : All servers in the rack LIM0303A01C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 27, 2026 - 12:55 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).