[BHS6][Dedicated Servers] - Rack T06C27

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack T06C27 has now been resolved.

Here is detail for this incident :
Start time : 11/06/2025 11:50 UTC
End time : 11/06/2025 15:10 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 11, 2025 - 15:10 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack T06C27.

Here is detail for this incident :
Start time : 11/06/2025 11:50 UTC
Impacted Service(s) : Private network is temporarily unavailable for servers in the rack T06C27.
Customers Impact : Customers are temporarily unable to access their servers through Private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 11, 2025 - 12:13 UTC

This incident affected: Dedicated Servers || Network (BHS).