[GRA2][Dedicated Servers] - Rack G263A01 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 23/02/2026 09:54 UTC
End time : 23/02/2026 11:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 23, 2026 - 11:56 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 23, 2026 - 10:35 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the rack G263A01.

Here are some supplementary details :

Start time : 23/02/2026 09:54 UTC
Impacted Service(s) : Servers in the rack G263A01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 23, 2026 - 10:17 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).