[Global][Dedicated Servers] - Delivery incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.

Please find the details of this incident below :

Start time : 03/11/2026 06:00 UTC
End time : 03/11/2026 13:25 UTC
Impacted Service(s) : The processing of suspension and reactivation requests for Dedicated Servers was temporarily delayed.
Customers Impact : Customers who had settled their payment may have experienced delays in the reactivation of their suspended servers.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 03, 2026 - 13:30 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary delays.

Please find the details of this incident below :

Start time : 03/11/2026 06:00 UTC
Impacted Service(s) : The processing of suspension and reactivation requests for Dedicated Servers is currently delayed.
Customers Impact : Customers who have settled their payment may experience delays in the reactivation of their suspended servers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 03, 2026 - 11:21 UTC

This incident affected: Dedicated Servers || Delivery (Zone Europe, Zone APAC, Zone Canada).