Start time : 16/11/2024 10:42 UTC End time : 16/11/2024 11:40 UTC Root cause : The incident was caused by an issue with the cooling system affecting some servers in rack 22C23 We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 16, 2024 - 11:44 UTC
Identified
An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.
We are actively working to resolve this problem.
The incident has been identified, our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 16/11/2024 10:42 UTC Service impact : A significant number of servers in the rack 22C23 are no longer responding. Root Cause: The incident was caused by an issue with the cooling system affecting some servers in rack 22C23 Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Posted Nov 16, 2024 - 11:28 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).