We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack G115A05 has been resolved.
Start time : 05/12/2025 15:28 UTC End time : 05/12/2025 16:07 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 16:14 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G115A05.
Here are some supplementary details :
Start time : 05/12/2025 14:55 UTC Impacted Service(s) : Some servers in the rack G115A05 are temporarily unavailable. Customers Impact : Some customers cannot access their servers in this specific rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 15:43 UTC
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G115A05.
Here are some supplementary details :
Start time : 05/12/2025 14:55 UTC Impacted Service(s) : Some servers in the rack G115A05 are temporarily unavailable. Customers Impact : Some customers cannot access their servers in this specific rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 15:43 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack G115A05.
Start time : 05/12/2025 15:28 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 05, 2025 - 15:40 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).