[RBX10][Dedicated Servers] - Rack RBX1002B04C incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our service has now been resolved.

Please find the details of this incident below :
Start time : 28/09/2026 22:20 UTC
End time : 28/09/2026 22:54 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Sep 28, 2026 - 23:02 UTC

Update

Please find an update of this incident below :

Update : Some servers in the impacted rack RBX1002B04C are progressively becoming operational again.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2026 - 22:51 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack RBX1002B04C.
The root cause has been identified.

Please find the details of this incident below :
Start time : 28/09/2026 22:20 UTC
Impacted Service(s) : All servers in the rack RBX1002B04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2026 - 22:29 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).