We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 13/07/2026 22:05 UTC End time : 13/07/2026 23:31 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 13, 2026 - 23:33 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46H30 , 46H29, 46H31, 46G17, 46G18, 46G19, 46G21, 46G22, 46G20, 46D10, 46G25, 46G24, 46G23. 46G27, 46D09, 46G31.
Here are some supplementary details :
Start time : 13/07/2026 22:05 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks. Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 13, 2026 - 22:24 UTC
This incident affected: Dedicated Servers || Network (RBX).