[GRA4][Dedicated Servers] - Rack GRA0406C04A incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offer in rack GRA0406C04A has been resolved.

Start time : 10/04/2026 12:54 UTC
End time : 10/04/2026 14:20 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 10, 2026 - 14:32 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0406C04A.

Here are some supplementary details :

Start time : 10/04/2026 12:43 UTC
Impacted Service(s) : All servers in the rack GRA0406C04A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 10, 2026 - 12:56 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).