[RBX8][Dedicated Servers] - Rack R831B17

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack R831B17 has now been resolved.

Here is detail for this incident :
Start time : 13/03/2025 05:55 UTC
End time : 13/03/2025 07:45 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Mar 13, 2025 - 07:22 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack R831B17.

Here are some supplementary details :
Start time : 13/03/2025 05:55 UTC
Impacted Service(s) : All servers temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 13, 2025 - 06:10 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack R831B17.
Here is detail for this incident :
Start time : 13/03/2025 05:55 UTC
Impacted Service(s) : All servers temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 13, 2025 - 05:58 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).