We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 06/10/2026 05:50 UTC End time : 06/10/2026 11:30 UTC Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 06, 2026 - 13:02 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 06/10/2026 05:50 UTC Impacted Service(s) : Dedicated Servers ordering and delivery Customers Impact : Some customers ordering a server may see their order displayed as "delivery in progress" with no estimated delivery date. Customers experiencing a delivery issue, can cancel their order or contact our support team to have it canceled. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 06, 2026 - 07:36 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the GLOBAL region.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 06, 2026 - 07:28 UTC
This incident affected: Dedicated Servers || Delivery (Zone Europe, Zone APAC, Zone Canada).