[BHS][Virtual Private Servers] - Instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Virtual Private Servers offering has now been resolved.

Here is detail for this incident :
Start time : 21/08/2025 17:31 UTC
End time : 21/08/2025 18:34 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Aug 21, 2025 - 18:38 UTC

Identified

We have determined the origin of the incident affecting our Virtual Private Servers offering on the region BHS.

Here is detail for this incident :
Start time : 21/08/2025 17:31 UTC
Impacted Service(s) : Some instances in the specified regions are temporarily unavailable.
Customers Impact : Some clients are temporarily unable to access and use their instances located in BHS.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 21, 2025 - 18:22 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (BHS).