We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 has been resolved.
Start time : 01/07/2026 08:11 UTC End time : 02/07/2026 20:36 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 02, 2026 - 21:45 UTC
Update
We have new information regarding the incident that affects your service(s).
Please find below an update on the situation: Update : All servers in Racks T01C49, T01C50, T01C51, T01C52 and T01C54 are once again operational. Some servers in Rack T01C53 are still temporarily unavailable. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are currently working on the last impacted servers.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 02, 2026 - 18:40 UTC
Update
We have new information regarding the incident that affects your service(s).
Please find below an update on the situation: Update : The majority of the servers in racks T01C49, T01C50, T01C51, T01C52, T01C53 and T01C54 are no longer impacted by the incident. Ongoing Actions : Our teams are currently working on the last impacted servers.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 02, 2026 - 03:11 UTC
Update
We have new information regarding the incident that affects your service(s).
Please find below an update on the situation: Update : All servers in rack T01C48 are no longer impacted by this incident. Ongoing Actions : Our teams are currently working on the last impacted servers in the other racks.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 01, 2026 - 23:33 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54.
Here are some supplementary details :
Start time : 01/07/2026 08:11 UTC Impacted Service(s) : Some servers in the racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 01, 2026 - 08:29 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).