[GRA8][Virtual Private Servers] - Instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on GRA8 region has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 11:31 UTC
End time : 01/07/2025 13:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 01, 2025 - 15:14 UTC

Identified

We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary availability issues in the specified region.

Here are some supplementary details :
Start time : 01/07/2025 11:31 UTC
Impacted Service(s) : Some instances in region GRA8 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances on the specified region.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 11:51 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).