We are pleased to inform you that the incident affecting our Dedicated Servers offer on rack G267A07 has been resolved.
Start time : 24/12/2025 20:20 UTC End time : 24/12/2025 22:07 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 24, 2025 - 22:09 UTC
Identified
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G267A07.
Here are some supplementary details :
Start time : 24/12/2025 20:20 UTC Impacted Service(s) : Public network is down. Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 24, 2025 - 20:38 UTC
This incident affected: Virtual Private Servers || Network (GRA).