We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 28/10/2025 02:30 UTC End time : 28/10/2025 02:50 UTC Root Cause : This incident is caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 28, 2025 - 02:55 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 55A21.
Here are some supplementary details :
Start time : 28/10/2025 02:30 UTC Impacted Service(s) : Some servers in the rack 55A21 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 28, 2025 - 02:49 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).