[GRA][Storage and Backups] - NasHA incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Storage and Backups offering has been resolved.

Start time : 06/11/2026 06:48 UTC
End time : 06/11/2026 11:03 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 06, 2026 - 12:48 UTC

Monitoring

We have new information regarding this maintenance that affected your service(s).

Please find below an update on the situation:

Update : The service has been restored since 06/11/2026 10:12 UTC.

We will keep this incident on monitoring to ensure long-term stability.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 06, 2026 - 10:32 UTC

Investigating

We are currently investigating an incident affecting our Storage and Backups offering, which is causing temporary availability issue in the Cluster614.

Here are some supplementary details :

Start time : 06/11/2026 06:48 UTC
Impacted Service(s) : The services in Cluster614 are currently degraded.
Customers Impact : Customers may have difficulty accessing their services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 06, 2026 - 08:47 UTC

This incident affected: Storage and Backups || NAS HA (Storage and Backups || NAS HA - GRA).