We are pleased to inform you that the incident affecting our Dedicated Servers Offer has been resolved.
Start time : 08/04/2026 12:55 UTC End time : 08/04/2026 14:20 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2026 - 14:30 UTC
Identified
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack G209A15.
Here are some supplementary details :
Start time : 08/04/2026 12:55 UTC Impacted Service(s) : All servers in the rack G209A15 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2026 - 13:39 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack G209A15.
Start time : 08/04/2026 12:55 UTC Impacted Service(s) : All servers in the rack G209A15 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2026 - 13:09 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).