[RBX7][Dedicated Servers] - Rack R709A02 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack R709A02 has now been resolved.

Here is detail for this incident :
Start time : 03/06/2025 12:10 UTC
End time : 03/06/2025 22:27 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 03, 2025 - 22:29 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 03/06/2025 12:10 UTC
Impacted Service(s) : Some servers in rack R709A02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 03, 2025 - 17:13 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).