We would like to inform you that the incident on Enterprise File Storage offe in the specific racks R808L23 has now been resolved.
Here is detail for this incident : Start time : 26/06/2025 09:52 UTC End time : 26/06/2025 10:05 UTC Root Cause : This incident is caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 26, 2025 - 12:50 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 26, 2025 - 10:24 UTC
Identified
We have determined the origin of the incident affecting our the Enterprise File Storage offer in the specific racks R808L23 and RBX1003C01A.
Here are some supplementary details : Start time : 26/06/2025 09:52 UTC Impacted Service(s) : Some clusters without vRack services are unavailable Impacted customers : Some customers cannot acess their service in their clusters Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 26, 2025 - 10:14 UTC
Investigating
We are currently experiencing an event affecting our Enterprise File Storage offe in the specific racks R808L23 and RBX1003C01A. Start time : 26/06/2025 09:52 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 26, 2025 - 10:07 UTC
This incident affected: Storage and Backups || Enterprise File Storage (RBX).