[RBX8][Dedicated Servers] - Rack R807R06 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack R807R06 has been resolved.

Start time : 02/02/2026 01:16 UTC
End time : 02/02/2026 04:07 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 02, 2026 - 04:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R807R06.

Here are some supplementary details :

Start time : 02/02/2026 01:16 UTC
Impacted Service(s) : Servers in the specified rack are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in rack R807R06.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Feb 02, 2026 - 01:57 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R807R06.

Here are some supplementary details :

Start time : 02/02/2026 01:16 UTC
Impacted Service(s) : Servers in the specified rack are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in rack R807R06.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 02, 2026 - 01:34 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).