We had an incident affecting our Dedicated Servers offer on the specific racks R808L10, R808L11 and R808L12 that is now resolved.
Here are some supplementary details :
Start time : 03/12/2025 20:00 UTC End time : 03/12/2025 20:13 UTC Impacted Service(s) : Servers in the specified racks were no longer able to access the vRack network. Customers Impact : Customers were temporarily unable to access their servers on the specified racks. Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 03, 2025 - 20:19 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).