We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack LIM0303B04C has been resolved.
Start time : 04/09/2025 05:12 UTC End time : 04/09/2025 05:39 UTC Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2025 - 05:46 UTC
Update
We are currently investigating an incident affecting our offering, which is causing temporary issue in the specific rack LIM0303B04C.
Here are some supplementary details :
Start time : 04/09/2025 05:12 UTC Impacted Service(s) : All servers in the rack LIM0303B04C are temporarily unavailable. Customers Impact : Customers cannot acces their servers in this specific rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2025 - 05:30 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack LIM0303B04C.
Start time : 04/09/2025 05:12 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2025 - 05:25 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).