We would like to inform you that the incident on the rack LIM0301B02A has now been resolved.
Here is detail for this incident : Start time : 03/04/2025 15:07 UTC End time : 03/04/2025 19:01 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 03, 2025 - 19:03 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 03, 2025 - 18:53 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Ongoing Actions : Our teams are mobilized to replace network equipment in the rack LIM0301B02A.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 03, 2025 - 16:41 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the rack LIM0301B02A.
Here are some supplementary details : Start time : 03/04/2025 15:07 UTC Impacted Service(s) : All servers in the rack LIM0301B02A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 03, 2025 - 15:23 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).