We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 03/11/2025 17:43 UTC End time : 03/11/2025 19:16 UTC Root Cause : This incident is caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 03, 2025 - 20:10 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.
Here are some supplementary details :
Start time : 03/11/2025 17:43 UTC Impacted Service(s) : Some servers in the racks BHS0811B01C are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 03, 2025 - 17:54 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).