[GRA1][Dedicated Servers] - Rack G127A24 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.

Please find the details of this incident below :

Start time : 14/11/2026 08:55 UTC
End time : 14/11/2026 09:52 UTC
Impacted Service(s) : vRack network was temporarily unavailable in the specified rack.
Customers Impact : Customers were temporarily unable to access and use their servers through vRack network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 14, 2026 - 09:56 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack G127A24.

Please find the details of this incident below :

Start time : 14/11/2026 08:53 UTC
Impacted Service(s) : vRack network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 14, 2026 - 09:03 UTC

This incident affected: Dedicated Servers || Network (GRA).