We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.
Start time : 18/03/2026 08:17 UTC End time : 18/03/2026 09:20 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 18, 2026 - 09:24 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.
Here is detail for this incident : Start time : 18/03/2026 08:17 UTC Impacted Service(s) : All servers in the racks W01A19/W01A20/W01A21 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 18, 2026 - 08:47 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack W01A21.
Here are some supplementary details :
Start time : 18/03/2026 08:17 UTC Impacted Service(s) : All servers in the rack W01A21 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 18, 2026 - 08:36 UTC
This incident affected: Dedicated Servers || Global Infrastructure (WAW).