[GRA1][Dedicated Servers] - Rack G108B02

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 20/08/2025 10:54 UTC
End time : 20/08/2025 14:10 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 20, 2025 - 14:13 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack G108B02.

Here is detail for this incident :
Start time : 20/08/2025 10:54 UTC
Impacted Service(s) : Some servers in the rack G108B02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 20, 2025 - 11:14 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).