We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 07/01/2026 10:56 UTC End time : 07/01/2026 19:38 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 07, 2026 - 19:41 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 07, 2026 - 15:21 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the rack 46L12.
Here is detail for this incident : Start time : 07/01/2026 10:56 UTC Impacted Service(s) : Some servers in the rack 46L12 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 07, 2026 - 11:05 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).