We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.
Here is detail for this incident : Start time : 22/06/2025 07:00 UTC End time : 22/06/2025 07:30 UTC Root Cause : This incident was caused by a network equipment malfunction.
We thank you for your understanding and patience throughout this incident.
Posted Jun 22, 2025 - 08:12 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on rack T05A24 in BHS5.
Here are some supplementary details : Start time : 22/06/2025 07:00 UTC Impacted Service(s) : The public network on servers located in the specified rack is currently degraded. Customers Impact : Customers may experience issues when trying to access the public network of their servers located in the specified rack. Root Cause : This incident is caused by a network equipment malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 22, 2025 - 07:18 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer on rack T05A24 in BHS5. Start time : 22/06/2025 07:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 22, 2025 - 07:08 UTC
This incident affected: Dedicated Servers || Network (BHS).