We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.
Please find the details of this incident below :
Start time : 29/10/2026 21:34 UTC End time : 29/10/2026 23:07 UTC Impacted Service(s) : vRack network was temporarily unavailable in the specified rack. Customers Impact : Customers were temporarily unable to access and use their servers through vRack network. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Oct 29, 2026 - 23:08 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering in the rack R809R05. The root cause has been identified.
Please find the details of this incident below :
Start time : 29/10/2026 21:34 UTC Impacted Service(s) : vRack network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through vRack network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2026 - 22:42 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack R809R05.
Please find the details of this incident below :
Start time : 29/10/2026 21:34 UTC Impacted Service(s) : vRack network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through vRack network. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 29, 2026 - 21:40 UTC
This incident affected: Dedicated Servers || Network (RBX).