Start time : 05/12/2023 22:42 UTC End time : 06/12/2023 04:35 UTC Root cause : Disjunction Our technical teams resolved the issue. All impacted services are now operational.
Posted Dec 06, 2023 - 04:37 UTC
Update
The affected equipment has been replaced, and the servers are gradually being restored. Update will be made when significant progress is made.
Posted Dec 06, 2023 - 02:25 UTC
Identified
Start time : 05/12/2023 22:42 UTC Service impact : Servers in the rack 55A15 are no longer responding. Root cause : Disjunction. Ongoing actions : Our teams are working on a fix. Update will be posted as significant progress is made.
Posted Dec 06, 2023 - 00:18 UTC
Investigating
Start time : 05/12/2023 22:42 UTC Service impact : Servers in the rack 55A15 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Dec 05, 2023 - 22:58 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).